Dealing with challenging people is something we all have to do at some point in our working life, but it is often difficult to know how to go about managing the situation in such a way that problems do not escalate beyond our control. This dealing with challenging people course has been developed to help take the guesswork out of navigating workplace relationships.

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The main content of the training course materials…

 

Judgements – Starting with Us – This session gives you and your team the opportunity to look into how readily we judge people on a day to day basis, what the danger of this is and how we can overcome it. This also includes a focus on unconscious bias and how it can influence us without us even knowing. 

 

Building Trust – Trust is integral in all our relationships. Here we look at the facets of what makes up trust, and how we can improve upon these in certain relationships. Includes ‘The Trust Equation’ that helps focus on elements of trust that may be missing in relationships.

 

Emotional Bank Balance – Using this popular approach to understanding relationships, we will explore what do we need to do to make sure we’re “crediting our bank balances” with others.

 

Empathy – Not Such a Soft Skill – We will explore what we mean by empathy and why it is important in ALL of our interactions. 

 

Whose Agenda is it Anyway? – Sometimes the situation we are in can erupt into conflict. Here we will look at how it may arise and what we can do about it.

 

Back to Balance – Sometimes in the heat of the moment in a challenging situation with a “difficult” person, emotions run high and looking at the situation rationally and with empathy is nearly impossible. Here we will explore practical tips on how we can ensure we stay calm in these situations.